Creating Employee Engagement

By Robert Robillard

Creating Employees That Are More Engaged Creating employee engagement should be a leaders priority and on of his of her main responsibilities.   As a leader or manager you need to take positive measures toward creating a climate that is ripe for employee engagement.  But how? What is Employee Engagement? Employee engagement is when employees are…

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Small Business Leader

By Robert Robillard

The Small Construction Company Leader The small business leader, to be successful, has to keep his or her eyes on a lot of things at one time.  This article is focused on providing you with some tips and solid techniques to help you juggle all of those balls you have in the air. Pay Attention…

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Quality is More Important Than Price

By Robert Robillard

Quality is More Important Than Price To Homeowners Have you ever stopped to wonder why folks remodel their home?  Or why they choose to do a project themselves vs hiring a professional to do it? Well I think about this stuff a lot and I’ve always believed that Quality is more important than price to…

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Small Business Phone Etiquette

By Robert Robillard

  Image: portal.duf.hu Dear fellow contractors and small business people . . . How do you answer your phone? Who answers your phone? How soon do you return phone calls? What does your voice mail say? Phone Etiquette Your company’s telephone reception service is often the very first contact your customers have with you. It…

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Be More Organized

By Robert Robillard

Image: http://www.greenberg-art.com/ Tips On Organizing Is Your Business Paper Work Chaotic? Are you always late with proposals? Do you lose important paperwork? Do you feel overwhelmed when it comes to paying bills, and other business paperwork? Here’s some tips to be more organized. Now that my new office is up and running I decided to…

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Build Referrals

By Robert Robillard

Looking for work? Look harder at your referral base!   Image: debhaines.com As contractors referrals are key to keeping business so it goes without saying that building referrals should always be on the top of our minds. We recently surveyed our clients and came up with some interesting information to help you build referrals. Which…

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Choosing a Contractor

By Robert Robillard

What Factors Do You Use To Choose A Contractor?   In today’s business environment companies cannot afford to lose a single profitable customer.  Surveys allow you to determine what your customer’s value and to make important decisions that focus on and improve on this value. We need to listen more to our customers!   I recently…

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Making Ethical Decisions In Construction

By Robert Robillard

Doing The Right Thing Picture: catholic radio international The words are the same, whether its a talk to my employees or advice to my kids Some decisions in life are “wicked” easy and not really important. For example, you might decide to have cereal instead of toast for breakfast.  But other decisions can involve choosing…

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