Maintain Continuity with your Foremen

By Phil Benevides

Continuity Binders prepare your crew’s leaders to be effective Foremen Investing in your employees is an important part of growing your business but finding and holding on to the right crew can take time, effort, and most likely you’ll have employees come and go more than you’ll have them stay. So to ensure you can…

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Advertising Thru Customer Appreciation

By Robert Robillard

    Customer Appreciation: Loyalty Incentives Many contractors I know spend lots of money on advertising for their services.  Advertising money is usually spent on things like; newspaper ads, mailings, telephone listings, job signs and truck lettering.   Many contractors ignore spending money on customer appreciation. I firmly believe that it is super important to advertise…

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Recycling PVC Trim

By Robert Robillard

  Recycling Cellular PVC Boards Many lumber yards now are accepting scrap from cellular PVC boards and are looking seriously at recycling PVC trim Recycling PVC trim has become a hot topic on the job-site. Since it’s introduction, PVC waste has been a huge problem for contractors. On one end of the spectrum I like…

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Straight, Smooth and Square A Carpenter’s Lesson

By Robert Robillard

A Carpenter’s Lesson On Being Successful     THAT’S WHAT MY SHOP TEACHER USED TO SAY …. What he really should have been telling us is Level, Plumb, and Square. Although he taught us a lot in class, the real learning happened on the job and continues each day. Experience is the BEST Teacher Being…

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Moving Toward A Paperless Office

By Robert Robillard

            Photo:  pdqmailingservices.com Streamline Your Office Time As a carpenter running a remodeling business I am constantly looking for ways to save time and money.  Office organization is one of them. Recently I realized that I was handling a tone of paper and mailing a slew or envelopes with stamps. …

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Handling Customer Extras

By Robert Robillard

Image: devils–den.blogspot.com While you’re here . . . would you mind? I wish I had a dollar for every time a customer said, “Oh, while you’re here would you mind doing . . . “ Would you mind doing is usually followed by, hanging a heavy picture on a wall, UN-sticking a window, fixing a…

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Customer Satisfaction

By Robert Robillard

Customer Satisfaction and Customer Service Tips 1. Keeping your existing customers is more profitable than finding new ones. Focus on customer satisfaction and support.  Back in the late 1980’s the American Consumer Association announced that it was 5 times more expensive to win a new customer than to keep an existing one. Many case studies…

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Our Youth in the Trades

By Phil Benevides

Engaging Our Youth in the Trades – Supply & Demand Economics I’m not an economist by any means, but the fundamental idea of supply and demand is simple enough for even me to understand.  Again NOT an economist, but here’s a layman’s explanation; the price of something INCREASES as the supply DECREASES. The more rare…

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