Handling Customer Extras

By Robert Robillard

Image: devils–den.blogspot.com While you’re here . . . would you mind? I wish I had a dollar for every time a customer said, “Oh, while you’re here would you mind doing . . . “ Would you mind doing is usually followed by, hanging a heavy picture on a wall, UN-sticking a window, fixing a…

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Customer Satisfaction

By Robert Robillard

Customer Satisfaction and Customer Service Tips 1. Keeping your existing customers is more profitable than finding new ones. Focus on customer satisfaction and support.  Back in the late 1980’s the American Consumer Association announced that it was 5 times more expensive to win a new customer than to keep an existing one. Many case studies…

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House Designs

By Robert Robillard

Learn the Language of Your Home:  House Designs By Jay Libby, Andersen Windows People always say when ya know, ya know. When you know you’ve found the house meant to be your home, chances are your explanation for loving it might start with something like, “I just know.” The connection you feel to that house…

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Greater Lowell Habitat for Humanity ReStore

By Robert Robillard

Support Habitat For Humanity Re-Store  – Reduce, Reuse, Recycle. The things we can do with unwanted items from our homes and from home projects range from hiring a dumpster, storing items until we know what to do with them, to eventually throwing away in the trash. However, there is a better solution for many of…

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Our Youth in the Trades

By Phil Benevides

Engaging Our Youth in the Trades – Supply & Demand Economics I’m not an economist by any means, but the fundamental idea of supply and demand is simple enough for even me to understand.  Again NOT an economist, but here’s a layman’s explanation; the price of something INCREASES as the supply DECREASES. The more rare…

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Jeld-Wen Vinyl Windows

By Robert Robillard

Jeld-Wen Windows I live in the Northeast where the cold and snow are a part of life and something to keep in mind when selecting the right window for home construction projects. Energy efficient windows are crucial to maintaining your home’s comfort all year long and essential in reducing heating and cooling costs. Contractors Want…

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Engaging Our Youth In The Trades

By Phil Benevides

Engaging our youth in the Trades – Changing our Perceptions   A College Education As a parent, I want what’s best for my children, and for the past twenty years a college education has been touted as the way to ensure a well paying job and good quality of life. In 2012 college graduates over…

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Key Points for Green Remodeling

By Robert Robillard

Image: remodel.net Green Building Tackling any remodel is difficult, making it Eco-friendly is even more difficult. Green remodeling or sustainable building combines water conservation, energy conservation and renewable energy technologies to create a proactive, passive (not passive solar) home. Key points for green building also follow a building design to reduce the overall impact of…

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