Stanley Black and Decker 2013 New Product and Media Event

By Phil Benevides

Stanley Black and Decker 2013 New Product and Media Event On August 21st I woke up at 4:30am to catch a train from Boston to New York City for the annual Stanley Black and Decker New Product Media Event. Held at the Westin New York at Times Square, it featured professional tools from Stanley, Porter-Cable,…

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Education in a Trade

By Phil Benevides

Engaging our youth in the Trades – Advanced Education CONTINUED FROM PAGE 2…    Advanced Education doesn’t mean College Education When your son or daughter embarks on a career in the trades, that doesn’t mean they’re never going to be a student again. In fact they’ll begin as a student or apprentice as they embark…

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Handling Customer Extras

By Robert Robillard

Image: devils–den.blogspot.com While you’re here . . . would you mind? I wish I had a dollar for every time a customer said, “Oh, while you’re here would you mind doing . . . “ Would you mind doing is usually followed by, hanging a heavy picture on a wall, UN-sticking a window, fixing a…

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Customer Satisfaction

By Robert Robillard

Customer Satisfaction and Customer Service Tips 1. Keeping your existing customers is more profitable than finding new ones. Focus on customer satisfaction and support.  Back in the late 1980’s the American Consumer Association announced that it was 5 times more expensive to win a new customer than to keep an existing one. Many case studies…

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House Designs

By Robert Robillard

Learn the Language of Your Home:  House Designs By Jay Libby, Andersen Windows People always say when ya know, ya know. When you know you’ve found the house meant to be your home, chances are your explanation for loving it might start with something like, “I just know.” The connection you feel to that house…

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Greater Lowell Habitat for Humanity ReStore

By Robert Robillard

Support Habitat For Humanity Re-Store  – Reduce, Reuse, Recycle. The things we can do with unwanted items from our homes and from home projects range from hiring a dumpster, storing items until we know what to do with them, to eventually throwing away in the trash. However, there is a better solution for many of…

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Our Youth in the Trades

By Phil Benevides

Engaging Our Youth in the Trades – Supply & Demand Economics I’m not an economist by any means, but the fundamental idea of supply and demand is simple enough for even me to understand.  Again NOT an economist, but here’s a layman’s explanation; the price of something INCREASES as the supply DECREASES. The more rare…

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Jeld-Wen Vinyl Windows

By Robert Robillard

Jeld-Wen Windows I live in the Northeast where the cold and snow are a part of life and something to keep in mind when selecting the right window for home construction projects. Energy efficient windows are crucial to maintaining your home’s comfort all year long and essential in reducing heating and cooling costs. Contractors Want…

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