Returning Phone Calls

By Robert Robillard on Contractor Advice

Return Phone Calls Daily Business 101

Returning phone calls is a basic courtesy. It’s sad but not many people do it.  I see this in life as well as a carpentry contractor.

When you return some one’s phone call that person feels respected, important and a priority.

Returning phone calls a sign that you are  professional and reliable.   It implies:

  • that you value the other person as well as his efforts
  • enhances business communication
  • strengthens business relationships

Returning Phone Calls

Failing to Return Phone Calls

When you fail to return calls, the caller feels you don’t care, they get aggravated and it can develop into a negative impression on you as a business person it’s unprofessional.

It implies that you do not care about the other person, their issue or project.    Failing to return calls promptly can result in the caller reaching out to your competitor.

If your too busy to speak to people then leave a message on a voice mail or email before or after business hours. The early or late time stamp shows your making an effort.

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About the author

Robert Robillard

Robert Robillard

Carpenter / Remodeler / Editor / Writer / Video Talent

Robert Robillard is a general contractor, carpenter and operates a remodeling company located in Concord, MA. He is the editor of and ToolBoxBuzz, and a has a weekly column in the Sunday Boston Globe. Rob is a recognized leader in tool and how-to information for building professionals, he hosts the Concord Carpenter Cable TV Show, offering advice on home repairs and maintenance. On his website, Rob uses his knowledge and experience to help and educate on best practices in the remodeling industry. His motto: “Well done is better than well said!”. Contact Rob at:

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