Customer Satisfaction

By Robert Robillard

Customer Satisfaction and Customer Service Tips 1. Keeping your existing customers is more profitable than finding new ones. Focus on customer satisfaction and support.  Back in the late 1980’s the American Consumer Association announced that it was 5 times more expensive to win a new customer than to keep an existing one. Many case studies…

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Our Youth in the Trades

By Phil Benevides

Engaging Our Youth in the Trades – Supply & Demand Economics I’m not an economist by any means, but the fundamental idea of supply and demand is simple enough for even me to understand.  Again NOT an economist, but here’s a layman’s explanation; the price of something INCREASES as the supply DECREASES. The more rare…

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Engaging Our Youth In The Trades

By Phil Benevides

Engaging our youth in the Trades – Changing our Perceptions   A College Education As a parent, I want what’s best for my children, and for the past twenty years a college education has been touted as the way to ensure a well paying job and good quality of life. In 2012 college graduates over…

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DEWALT RIght Angle Drill DW120K Review

By Phil Benevides

DeWalt Heavy-Duty 1/2″ Reversible Right Angle Drill Kit By: Phil Benevides Right out of the box you know this drill is the real deal, besides the primary handle and the 5-position side handle, the tool is composed of heavy duty die-cast metal, which houses the gears of the motor. The DEWALT Right Angle Drill DW120K weighs…

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Nail Gun Safety

By Robert Robillard

Being Safe With A Pneumatic Nailer  By Ethan Bickford We all make mistakes. Some are just a little more costly than others. I’m a pretty safety conscious kind of guy. I look where I’m putting my feet on the job site. I wear eye, ear, and lung protection. Heck I even wear gloves a good…

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Dickies Work Clothes

By Robert Robillard

Dickies Work Clothes:  Allow Contractors To Achieve Professional Appearance The term “blue collar” emerged from the working class or trade professional primarily wearing blue clothing to better hide the stains and smudges that accumulate during a day of working with machinery, tools, and building materials. Although nowadays the lines between blue collar and white collar…

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Prepping New and Old Walls for Paint

By Robert Robillard

How To Paint New Plaster and Old Painted Walls In Same Room Many folks think that prepping new and old walls for paint is the same process, it’s not! New plaster or drywall should not be treated the same as old walls.  Often times during a remodel you will come across new walls butting into…

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Difference Between Employee And Subcontractor

By Robert Robillard

  Employee or Sub-Contractor? According to the IRS three categories help determine if someone is an employee or a sub-contractor. The IRS looks at the level of control exercised over a worker in the following three categories. 1. Behavioral control: Instructions that the business gives to the worker, such as; What tools or equipment to…

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