Business Referral Tips

By Robert Robillard on Contractor Advice

Business Referral Tips

3 Referral Tips To Grow Business

Getting good referrals always begin with providing your customer with timely, reliable, trustworthy and quality service.   This article will focus on three major business referral tips.

A happy customer will tell others the good word on your behalf—often without you having to ask.

Business Referral Tips:

1. Ask your current customers if they know of any friends, neighbors or colleagues who are looking for the kind of service you provide. Follow up with a call or letter to those those people and make sure to ask your customer’s permission to use them as a referral.

2. If a customer compliments you on your work, ask them to put it in writing for use as a testimonial on your blog or website. Testimonials are great marketing tools.

3. Any customer referral should be answered with a thank-you note or phone call. If you send a card, consider including a coupon to popular restaurant or discount on a future service.

Contractor Referrals:

One of the best sources for referrals are other contractor businesses that sell to the same target customer.  

Your sub contractors are connectors in all aspects of our work and are often a great source for referrals.   If you took the time to sit down and figure out how you got a job and who was behind the referral, [past post] my guess is that, in short time you will be able to figure out who your best “referral connectors” are.

Asking these people for ideas and suggestions to help me increase my carpentry leads will probably result in more business.  READ MORE


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About the author

Robert Robillard

Carpenter / Remodeler / Editor

Rob Robillard is “The Concord Carpenter” Rob is a builder, general contractor, carpenter, woodworker, and editor of Concord Carpenter and ToolBoxBuzz As a General Contractor and carpenter, Rob owns and operates Concord Carpenter LLC. A full-service remodeling and construction company. Rob is a recognized leader in home building best practices and a source for how-to information for building professionals. On this website, Rob covers all aspects of home construction, building science, home improvement, woodworking, remodeling, and some of the best product and tool reviews. Rob is in charge of our Tool and Product Review series - Concord Carpenter Videos where we post all of our tool reviews and video tutorials. Rob approaches remodeling and building construction with a pragmatic and problem-solving approach. He enjoys using his knowledge and experience to help and educate building professionals as well as DIYers on best practices in the construction and remodeling industry. He's a strong advocate for "raising the bar" in the construction trades and promoting the trades to youth. #BeAMentor #Green2Great Craftsmanship, quality, and pride guide his journey on this channel The Concord Carpenter's motto: "Well done is better than well said!" : Read more about Rob

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