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10 Benefits of Outsourcing As a small business owner I am often called upon to design, construct, finish and install custom bookcases, cabinets and fireplace mantles. I’ve realized that selling outsourcing is a realistic way to stay competitive and profitable in an environment where folks are constantly tire kicking and researching prices. Should you outsource…
Looking for work? Look harder at your referral base! Image: debhaines.com As contractors referrals are key to keeping business so it goes without saying that building referrals should always be on the top of our minds. We recently surveyed our clients and came up with some interesting information to help you build referrals. Which…
What you should be asking a contractor before hiring one Image: signsbyyou.com Questions to Ask A Contractor Before hiring a contractor you may want to meet them and ask them a few questions before you allow them to work on your home. 1. Member of the local Chamber of commerce? 2. Member of other professional…
Customer Appreciation: Loyalty Incentives Many contractors I know spend lots of money on advertising for their services. Advertising money is usually spent on things like; newspaper ads, mailings, telephone listings, job signs and truck lettering. Many contractors ignore spending money on customer appreciation. I firmly believe that it is super important to advertise…
Image: musicforchange.com What YOU really want . . . in customer service is Satisfied Customers Satisfied Customers is something we try to achieve and is important for the professionalism in the remodeling industry. Customer satisfaction is a topic we find fascinating and one that some contractors overlook. Recently I posted a Customer Service Survey on my…
Getting Past Clients To Refer You: When work is slow it not the time to sit back and wait for the phone to ring. It doesn’t matter if you’re a carpenter or an architect the principles are the same. I truly believe that my existing clients are a great source of repeated work but not a great…
Look to Your Past Clients For New work: In this economy of bankruptcy and unemployment it’s been very difficult finding new remodeling clients. Now more than ever is a time for remodeler’s to take a step back and look and take steps toward learning how to find work. Past Clients are Most Lucrative and Successful…
Repeat Customers Are Key In this economy of bankruptcy and unemployment, it’s been very difficult developing repeat business. For me, that means finding new remodeling clients. Now more than ever is a time for re-modelers to take a step back and look to their past clients as their most lucrative and successful leads. Take the…
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