Unhappy Remodeling Customers
Hopefully not this way!
This video is funny but it really happened in England. click on this link to see the original news video.
Unfortunately I am also familiar with local Concord contractors who have experienced customers not paying. As I was pasting this funny video I started thinking about why I have not had to deal more with this issue.
With the current state of the economy, I have found that getting customers to pay in a timely manner harder to do but they always pay.
I’m not sure why I’ve been unscathed. So how do you handle customers who don’t pay, try these ideas:
- Customers hate surprises. communicate and educate what they should expect and how the job will progress.
- Make sure you and your customer are talking “apples to apples.” consider having an architect sketch a quick drawing, or provide you with a photo or magazine clipping . What a customer sees in their mind may not be the same thing you see.
- Have a written contract. Make sure you have a lawyer check your boiler plate language.
- Document everything, especially changes to the original contract.
- Luckily I have not run into a situation where the customer has refused to pay, although I have had to chase a few people to pay me.
- Assume that most people are honest and want to pay you. Treat customers with respect.
- Try to find out why a customer is not paying. Listen – Has he or she fallen on hard times—a lost job or ill health? Or, is he withholding payment because your product was faulty or your service was poor?
- Keep the customer’s past payment history in mind. Is this the first time ever or a regular occurring thing?
- Be a good listener. When you understand the situation, you can come up with solutions that will help the customer get you paid. Payment plan?
- A customer is more likely to pay a friendly creditor first ~ so be nice.