Satisfied Customers
What YOU really want . . . in customer service is Satisfied Customers
The survey asked people which type of home projects they recently hired a contractor for.
What Projects Hire A Contractor
- 60% of the respondents had major renovations,
- 40% had maintenance issues completed on their homes.
What One Thing Could This Contractor Have Done Better?
To answer this question respondents had to write in their answer.
- 50% answered, “Nothing!”
- 5 % answered, “Responded sooner “
- 10% answered, “Completed the project faster “
- 5 % answered, “kept to budget, finished the little stuff “
- 5 % answered, “Better informed me of the progress of the job. I was rarely updated. “
- 5 % answered, “More realistic time estimates”
- 15% answered, “Better communication”
- 5 % answered, “kept the project moving without large gaps of time between phases. “
Responding sooner, completing job faster, keeping better informed and keeping the project moving are organizational and scheduling issues that can be learned and developed. Taking Steps to Be More Productive is fairly straightforward.
Communications And Organization Seemed To Be An Issue
The bigger and more complex the project, the more important it is to maintain regular communications with your contractor. Inevitably, the unexpected will happen, but good communication will allow you to handle these issues quickly, and with minimal time and financial impacts.
Some contractors are not organized – PERIOD!
Communication
Sometimes the contractor does not explain or spell out the time needed to complete a particular renovation. . . of course that’s if everything works to plan. Sometimes a project depends on several and up to 10 sub-contractors to complete. Snafus, scheduling nightmares and other issues always a possibility and usually a given.
Planning
Thoroughly planning your project in advance will allow for a much smoother process. Remember that adding new work during the project will cost extra time and money – so will changing your plan in mid-stream.
Select Fixtures And Appliances Early
Make your selections for fixtures, cabinets, counters, etc. early. This will help your project stay on schedule, saving time, money and last minute aggravations.
Finish The Little Stuff
I suggest interviewing your contractor before hiring them, make sure you have a finish date in your contract, check with references regarding project completion, and ask the contractor about other on-going projects that may conflict with yours.
Is Quality More Important than Price? Read this.
